Terms and conditions

1. General information

CVR/VAT:
Phone:
Email:

2. Age limit

We only sell to people aged 18 or over. By ordering, you confirm that you are 18 or older. If we are in doubt about your age, we may cancel the order and refund the amount.

3. Use of the products

Our products are sold as scent and aroma products and are not intended for consumption. We do not encourage smoking, vaping or consuming them in any other way. The products must be kept out of reach of children and pets.

4. Prices

All prices at are in Danish kroner (DKK) and include VAT and duties where applicable. We reserve the right to change prices from day to day without notice. All orders are subject to the product being in stock.

5. Payment

We accept the following payment cards: VISA and Mastercard.

The amount is only charged when the order is shipped, and it is always charged in DKK. We reserve the right to correct pricing errors and cancel orders for products that are sold out or discontinued.

6. Delivery

If you order before 17:00 on a business day, we ship the order the same day. Orders placed after 17:00 ship the following business day.

• Delivery area: We ship to the countries listed below. We do not deliver to other countries.
• Outside the EU (Iceland, Switzerland and the United Kingdom), customs and local duties may apply, payable by the recipient on delivery.
• Carriers: Your parcel is shipped with .
• Delivery time: Usually business days after you order.
• Shipping cost: The shipping cost depends on country and carrier and is shown at checkout before you pay. Shipping is free on orders over DKK .

Countries we deliver to

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Special delivery terms may apply to some products. If so, they are clearly stated before you buy.

7. Right to complain

You have a 2-year right to complain under Danish law. It covers defects in materials and/or manufacturing. Depending on the situation, you can have the product repaired or replaced, get your money back or get a price reduction.

The right to complain does not cover defects or damage caused by incorrect handling or misuse of the product. You must notify us of the defect within a reasonable time after discovering it. For a justified complaint, we cover reasonable return shipping costs.

Return address for complaints:

8. Right of withdrawal

You have a -day full right of withdrawal on products bought in our web shop. The period runs from the day you (or a person you have designated) receive the product.

How to withdraw

• You must notify us no later than days after receiving the product.
• Send the notice by email to .
• After notifying us, you must return the product no later than days later.
• You pay the direct costs of returning the product yourself.
• You cannot withdraw simply by refusing to accept the parcel without also clearly notifying us.

Exceptions to the right of withdrawal

• Products made to your specifications or clearly personalised.
• Sealed products that are unsuitable for return for health or hygiene reasons if the seal has been broken.
• Products that deteriorate or expire quickly.

9. Condition of returned products

You are only liable for any reduction in value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product. You may examine the product as you would in a physical store, but you may not actually put it to use.

If the product has been used beyond that, it is considered used, and you may only get part of the purchase price back, or none of it, depending on its commercial value.

10. Refunds

If you withdraw from your purchase, you will get back the amount you paid, minus any loss in value you are liable for.

We refund all amounts you have paid, including standard shipping, without undue delay and no later than 14 days after receiving your notice of withdrawal. We may, however, wait to refund until we have received the product or proof that it has been returned.

11. Personal data

To process your order, we need your name, address, phone number and email address, as well as your order history.

We only use this information to deliver your products and answer your enquiries. Read more in our privacy policy.

12. Governing law and complaints

These terms and conditions are governed by Danish law.

If you have a complaint about a product, contact us at . If we cannot find a solution together, you can complain to the Centre for Complaint Resolution at the Danish Board of Appeals via naevneneshus.dk.

If you live in another EU country, you can get help from the European Consumer Centre Denmark via forbrugereuropa.dk.